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TurboTax Ratings & Reviews

TurboTax

Average Customer Rating 4.4 out of 5
TurboTax is the #1-rated, best-selling tax software. All of our products make it easy to get your maximum refund-guaranteed. Chances are, you have friends who used TurboTax. See what they really think and pick the version that's best for you.
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  • Tonythetigerman Sacramento, Calif. May 16, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm single
      • I rent my home
      • I have kids
      • I own my own business
      • I'm not a student
    Report as Inappropriate

    Saved the day...Again

    • It's so easy to do.....
    • It didn't let me bring tax information from my 2010 Turbo Tax program to my 2011 program.

    "I like everything about Turbo Tax, except one thing. It didn't show me how to bring information from my 2010 tax return program into my 2011 tax return program. Like my depreciation stuff from years back. Maybe you could help me out with that kind of stuff."

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  • Thankyou19 California May 16, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm married
      • I own my own home
      • I have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    Thank you Turbo Tax!

    • Everything
    • Nothing

    "What an outstanding product! I will be forever a Turbo Tax client!"

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  • disapointedd Honolulu Hawaii May 16, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Did my taxes by hand
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    Any error is a bad error

    • Did calculations automatically
    • Asked for the wrong criteria for tools deduction

    "After entering all of the information for each of my small tool purchases, TT kept sugesting that I claim them as an expense because each one was less than $100.00.
    TT kept asking me if I wanted to do this and I kept on cheking the box yes. I thought that TT was actually doing this for me each time I clicked on the yes but It wasn't. I geuss the question was mereley a rhetorical question. I spent hours of time searching my return and asking questions on the forum trying to find out where all the information I entered went. I found out on my own several days later that the place where I should of entered it was on a page that appears if you answer yes to a question to the effect: "Did you buy any tools that last less than one year?" I never saw that page because my tools usually last for many years so I kept cheking no. The real criterea however is the cost, not the life of the tool. If TT isn't going to automatically put my information in the proper field for me then it should at least ask me the same question the same way later on when I get to the part where I am supposed to put it. Perhaps people with more tax savy would realize how obvious this all is but TT was marketed to me as making things easier, not more difficult. I feel sorry for the thousands of hard working carpenters and mechanics who have missed out on the deductions they could have claimed if TT had only asked the right questions. Do the TT folks feel any obligation to notify any of the people who may have been harmed by this? Will TT continue to proudly tell filers "Your return is correct! there are no errors! Buy TT next year! We guarantee it!"
    I don't have any more time that I can spend looking for other errors. The happy feeling that I had filling out all the information, thinking how easy my taxes would be in future years using TT has been replaced with the unhappy feeling that there are probably other errors that have either cost me, or will cost me in the form of an audit. I have taken the additional time to write this in the hope that someone will actually take the time to read it and hopefully make some effort to improve next years product."

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  • vick1 Louisiana May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm married
      • I own my own home
      • I have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    • easy to navigate
    • could not e-file state return

    "This customer did not provide a text review."

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  • y1rdg1 kansas city, MO May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm single
      • I rent my home
      • I have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    Double charged credit card for one state download

    • Federal filing was easy.
    • having to call each time I filed a state because turbo tax would not update credit card info.

    "You should not have to call turbo tax to get a unlock code to file your state taxes!! It does not recognize any credit or debit card and forces you to call customer service. THIS IS WRONG!!!!
    When I called to order another state, customer service charged my credit card twice for the one state download.
    THIS IS ALSO WRONG!!!
    This makes me want to switch tax software!!! I have used Turbo Tax for the last 5 or more years but this may be my last.."

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  • adg1978cur May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Went to a tax professional/CPA/Accountant
    • Family Life Family Life:
      • I'm living with a partner
      • I own my own home
      • I don't have kids
      • I don't own a business
      • I'm not a student
    • Life Changes Life Changes:
      • My job status changed this year
    Report as Inappropriate

    Easy, fast, reasonable

    • Quick, easy to follow, well-guided

    "Loved pulling previous informaiton forward. Makes it easy for next year!"

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  • needles sayreville nj May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Prepared by a friend or family member
    • Family Life Family Life:
      • I'm single
    • Life Changes Life Changes:
      • I moved
    Report as Inappropriate

    "This customer did not provide a text review."

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  • malrees Warrington, PA May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm married
      • I own my own home
      • I don't have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    Don't use any other provider!

    "I used TRowePride's website to file because they advertised a lower price than from TurboTax directly. However, there was an extra charge from a bank for processing our tas return by the bank, so it ended up costing much more. Plus, I've been waiting for a month...exactly...& it appears that our return was never processed even though we received a printout from the bank used by TRowePrice. Next time, I'll just use TurboTax directly."

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  • jds315 Sacramento, CA May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm married
      • I own my own home
      • I have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    "This customer did not provide a text review."

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  • JPJC45 PHOENIX, AZ May 15, 2012
    • Prior Tax Prep Method Prior Tax Prep Method:
      • Used TurboTax
    • Family Life Family Life:
      • I'm married
      • I own my own home
      • I have kids
      • I don't own a business
      • I'm not a student
    Report as Inappropriate

    "This customer did not provide a text review."

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