TurboTax Online Deluxe Ratings & Reviews
TurboTax Online Deluxe
Average Customer Rating 4.4 out of 5
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Willicious3 October 15, 2012Report as InappropriateReview of TurboTax Online Deluxe 2011"This customer did not provide a text review."
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JoeUtica CA October 15, 2012
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Prior Tax Prep Method:
- Used TurboTax
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Family Life:
- I'm married
- I own my own home
- I have kids
- I don't own a business
- I'm not a student
Report as Inappropriate12W glitch
Review of TurboTax Online Deluxe 2011Pros:- ease of use
Cons:- amended W2's cause a problem
"My wife's W2 erroneously contained a contribution to a Health Service Agency. We don't have an HSA. And amended W2 was filed, but TT didn't get it. Getting rid of the $663 item was simple -- one you learned how. That was the hard part."
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Gagapapa October 15, 2012
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Prior Tax Prep Method:
- Used a tax preparation service
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Family Life:
- I'm married
- I own my own home
- I have kids
- I don't own a business
- I'm not a student
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tinab1 October 15, 2012Report as InappropriateReview of TurboTax Online Deluxe 2011
"This customer did not provide a text review."
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grumpa28 Seattle, WA October 15, 2012
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Prior Tax Prep Method:
- Used TurboTax
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Family Life:
- I'm single
- I don't own a business
Report as InappropriateReview of TurboTax Online Deluxe 2011"This customer did not provide a text review."
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mjpb ct October 15, 2012
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Prior Tax Prep Method:
- Used TurboTax
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Family Life:
- I'm married
- I own my own home
- I have kids
- I don't own a business
- I'm not a student
Report as InappropriateReview of TurboTax Online Deluxe 2011"This customer did not provide a text review."
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Dannawally Maumee, OH October 15, 2012
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Prior Tax Prep Method:
- Went to a tax professional/CPA/Accountant
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Family Life:
- I'm married
- I own my own home
- I don't have kids
- I don't own a business
- I'm not a student
Report as InappropriateProcrastinator Friendly
Review of TurboTax Online Deluxe 2011Pros:- So easy a monkey can do it.
Cons:- Couldn't import last year's tax data.
"As president of the Procrastinator's Society, I usually wait until he last minute to file my taxes every year. I often file an extension, too, if I think I don't owe much. This year I waited until the extension deadline, October 15th, to finally sit down and do my taxes. Fortunately my wife had all our important tax documents stuffed in a file so I didn't have to make many phone calls to get info. I tried to import my 2010 tax data, but TurboTax said they didn't have it under my account number. I had probably used another number last year, then forgot it. Oh well, not to worry. I pounded in all the personal data again and then let the program grab 1099-R data from the appropriate institutions. In about an hour of screwing around, I was all done and had the returns eFiled. The program is very user friendly and won't let you forget important stuff . I especially like the "probability of audit" feature near the end which helps me relax when it shows I'm in the "very low" category. Thanks TurboTax, I'll sleep peacefully tonight!"
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ArtGaffin October 15, 2012
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Family Life:
- I'm married
Report as InappropriateCould not delete
Review of TurboTax Online Deluxe 2011"After completing, Paying with credit card, clicking on eFile, TurboTax comes up with errors!!! It says to go back and edit. I did this, deleted any car for business data, completed, TurboTax wanted my Credit card data again!!!!]
I finally clicked on eFile - errors regarding the car!!! I could not fix or delete it!! I could not get help. I finally ended up printing the return. Why did TurboTax take my credit card info BEFORE announcing errors.
Also, when you het the BACK button, TurboTax goes back 3-5 pages!!" -
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19721978 Greeneville, TN October 15, 2012
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Prior Tax Prep Method:
- Used TurboTax
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Family Life:
- I'm married
- I own my own home
- I have kids
- I don't own a business
- I'm not a student
Report as InappropriateReview of TurboTax Online Deluxe 2011Cons:- unable to contact for help
"Tried for over two hours to contact by phone and chat for some assistance. Phone would not work at all and chat service was extreamly slow more like email and was not helpfull at all. The person or system I was "chatting" with should no concern for my frustration with the time factor and the overall poor service. I doubt that I will use Turbo Tax in the future"
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WMD2012 Fort Lauderdale, FL October 15, 2012
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Prior Tax Prep Method:
- Went to a tax professional/CPA/Accountant
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Family Life:
- I'm married
- I own my own home
- I have kids
- I don't own a business
- I'm not a student
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Life Changes:
- My job status changed this year
Report as InappropriateVery Helpful Live Expert
Review of TurboTax Online Deluxe 2011Pros:- Step by Step Software guide very easy to use
Cons:- Not having help available during the week-end even if it's reduced hours
"Could not find answers online some of the information is not always available. My suggestion is to direct the customer/filer to the IRS Publication for more information if there are no or limited information available online on a particular subject or form. I am thankful that the deadline was on a Monday and I was able to get to a live person to complete my filing."
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