"In 2000/2001 TurboTax used to take me about 3-4 hours to complete my taxes. Now it takes me about 12 hours yet the only thing that has changed with my taxes is my married status. TurboTax used to be intuitive and easy to use and it would clearly communicate what was happening.
Today there are problems - screen locked so I had to switch from Safari to Firefox. On some 'errors', no matter how many times you correct the 'error' it won't save the change you made and so keeps alerting the same 'error' until you bypass it.
My wife and I are seriously considering switching to paper-based next year, as we believe we would be able to do taxes in less time than using TurboTax."