"I used Turbo-Tax last year for the first time and found the experience quite acceptable. The program works exactly as advertised and walks you through the process, step by step, with explanations and guidance where you need it. I was happy with my results and decided then and there that I'd be using it again.
This year was even better! The ability to import all of last year's information directly into the process, and to automatically download my W2's from my payroll provider made the process extremely efficient and easy. Much faster than answering the same types of questions would take with a live tax preparer and positively less expensive to boot!
I've done my taxes myself (Pen and Paper style), I've had my taxes prepared for me, and I've used Turbo Tax. The only difference between the three methods for me is that by using Turbo Tax I'm 1) Less frustrated and hand cramped by the end and 2) I get to keep more of my refund for myself!"